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I once had a student whose dad was a pilot for a major airline who told me this true story. Her father flew DC-10s from St. Louis to the east coast. There were certain business people who took the same flights on a regular basis and, while certainly not friends, he recognized them enough to exchange pleasantries. One of these frequent travelers was visually impaired and used a guide dog. On one occasion, the flight was so delayed that it was decided to let the passengers back off the plane to wait in the terminal.