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Charlotte and Nancy's friend Tess was a fashion disaster. Although intelligent and hardworking, Tess' clothing did not reflect her professional goals. As Tess' friends, Charlotte and Nancy wanted her to put her best foot forward when seeking a job or representing herself to others, so they took on Tess' wardrobe. It was a tactical challenge for the friends: Charlotte and Nancy had to learn to choose their battles. Tess could be talked into changing some of her habits, but Charlotte and Nancy knew that she would insist on keeping some of her habits, too. That was fine with Nancy and Charlotte. They were not out to take away Tess' individual identity -- just to help her live up to her potential in job interviews and special events. Charlotte and Nancy had to strategically select what they had the power to change and let go the things that they could not change at the time.

