A group of younger workers are seated next to one another at a workplace where they have to deal with the public both person-to-person and over the telephone. They are having difficulty dealing with clients and customers who are older than they are in terms of communication skills, etiquette, and basic manners. These workers console one another once the older clients leave the office by criticizing the older people and trying to avoid them the next time. In the next office sits an older worker who is of the generation these younger workers are trying to avoid.
